Can I cancel my online order and receive a refund?Updated 7 months ago

Yes,  if you can cancel your online order within 48 hours of purchase, provided you're not within the 3 days delivery window, you may request a full refund to the same payment your used during purchase. 

• No restocking and handling fee if you make changes to your order 3 days prior to the scheduled delivery date.
• If your delivery falls within the 3 day window, 10% restocking and handling fee will apply to cover administrative and logistics costs. 
• Refund will be issued back as store credit if cancellation falls within the 3 day delivery window.

For more information on the collection fee and process, please contact our customer experience team at [email protected].

Upon cancellation within that timeframe, a refund will be issued directly back to the mode of payment used to make the purchase. You should expect to receive a separate email notification concerning this. Please allow between 3 to 10 working days for the refund to appear in your account, which may vary depending on your banking institution.