When will my pre-ordered item be delivered?Updated 7 months ago

Pre-ordered items have estimated arrival times which are subject to change based on production and shipment schedules.

We will contact you to schedule delivery upon product arrival. 

Please note, we have a narrow window to communicate precise delivery times of pre-ordered items to our customers. Once the production of our order is complete with our supplier, the shipment is booked in with a lead time of usually 5-7+/- days. 

Sailing time of shipments from our Southeast Asian suppliers (e.g., Indonesia, Vietnam) only typically take 2-3 days, and factors such as customs clearance, trucking to our warehouse, unloading and unpacking, and quality control can impact when the items are ready to be delivered to our customers.  Our customer experience team will provide you with updates on the expected arrival and delivery timeframe. Feel free to reach out to us for the latest update on your item's status.