Pre-ordered items have estimated arrival times which are subject to change based on production and shipment schedules. We will contact you to schedule delivery upon product arrival. Please note, we have a narrow window to communicate precise delivery

Pre-ordered items have estimated arrival times which are subject to change based on production and shipment schedules.We will contact you to schedule delivery upon product arrival.&#xA0;Please note, we have a narrow window to communicate precise delivery times of pre-ordered items to our customers. Once the production of our order is complete with our supplier, the shipment is booked in with a lead time of usually 5-7+/- days.&#xA0;Sailing time of shipments from our Southeast Asian suppliers (e.g., Indonesia, Vietnam) only typically take 2-3 days, and factors such as customs clearance, trucking to our warehouse, unloading and unpacking, and quality control can impact when the items are ready to be delivered to our customers. &#xA0;Our customer experience team will provide you with updates on the expected arrival and delivery timeframe. Feel free to reach out to us for the latest update on your item&apos;s status.

When will my pre-ordered item be delivered?

We prioritise timely deliveries; however, there are occasions when shipments may be delayed due to unforeseen circumstances such as delayed production, customs clearances or transportation disruptions. In the event of a delay, we will inform you as s

We prioritise timely deliveries; however, there are occasions when shipments may be delayed due to unforeseen circumstances such as delayed production, customs clearances or transportation disruptions. In the event of a delay, we will inform you as soon as the information becomes available to us.&#xA0;We understand that delays can be inconvenient, and we appreciate your patience and understanding as we work to get your order delivered as quickly as possible under the circumstances.

What happens if my pre order is delayed?

Island Living

Pre order items

How can I expedite my delivery?

How do I update my delivery address/ change my delivery date?

Is it possible to pick up my order from the showroom?

How will I know the estimated time of arrival for my delivery?

What if I am not available during the scheduled delivery time?

How much is delivery?

I received an incomplete order or there's an item missing

Do you ship internationally?

Shipping and delivery

I recieved my item but have changed my mind - Can I return it?

What should I do if I experience a problem with one of your products?

Can I exchange or replace my furniture if I discover issues after the warranty period?

How to proceed if I received a damaged product upon delivery?

Can I cancel my online order and receive a refund?

Returns and refunds

How do I request changes to my order after it's been placed?

What should I do if I need to cancel my order?

Making changes to orders

How can I make a payment and ensure my payment has been received?

Is there a fee to store orders before delivery?

When will out-of-stock items be available again?

Can I get help with mounting my purchased item on the wall?

Do you offer customisation services for any of your products?

Before I place my order

What are your opening hours?

Is it possible to view furniture pieces in the Island Living showroom?

Our Showroom