Before I place my order

Need some help before you place your order. We have you covered with our FAQ

How can I make a payment and ensure my payment has been received?

To make a payment for your purchases, please go to your cart and then checkout, complete all fields necessary to complete the transaction. If you have requested an invoice to be sent to you please follow the payment instructions on the invoice. Once

Is there a fee to store orders before delivery?

Under certain circumstances, customers may request to hold their orders before taking delivery. We can accommodate such requests and we can store items for up to 6 weeks free of charge. It is important to note, however, that storing items beyond this

When will out-of-stock items be available again?

If an item is currently out of stock, we may not always have an estimated time of arrival (ETA) for the next shipment. We encourage customers to utilise the 'Notify Me when Available' feature on our website to receive the latest updates on stock avai

Can I get help with mounting my purchased item on the wall?

We understand that some items may require mounting or installation after purchase. While we always aim to assist our customers in every way possible, kindly note that we do not provide installation for wall mounted items such as mirrors, prints and s

Do you offer customisation services for any of your products?

At Island Living, we maintain a diverse range of products, but we do not offer customisation services. Our curated selection is designed to cater to a variety of styles and preferences, and we hope you find something that meets your needs within our