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Questions relating to the delivery of your order.
We understand the importance of timely delivery, especially if you have an urgent need or an upcoming trip. While we strive to accommodate customer requests, our capacity to expedite deliveries is limited by our existing bookings and schedules. If yo
You can update your delivery details or change your delivery date by contacting our customer experience team through email [email protected] at least 3 business days prior to your delivery date. Please provide your order number and address you wis
Yes, you can pick up your order from our showroom. You will receive an email notification letting you know your order is ready to be collected. If your order is ready for collection, you may drop by the store during business hours to pick up your ite
We understand the importance of knowing when your order will arrive. For deliveries, we typically update our customers via email at least a day or two prior with an estimated time of arrival (ETA) The email should include your 2hr ETA timeframe and a
Our delivery timings are Monday to Friday 11am - 7pm and Saturdays 10am - 4pm. We cannot guarantee specific delivery time slots. If you find that you will not be available during the scheduled delivery time, please let us know as soon as possible. We
We offer free delivery for orders above $80. For those below $80, a delivery fee of $7 applies. Stairs incur an additional charge of $10-$20 per flight. Given the challenges of moving bulky furniture items, some may require extra manpower, leading to
If you find that an item is missing from your order after delivery, please contact us with your order number, details of items missing and photo of your delivered items. We will investigate and, if necessary, organise the delivery of the missing item
Thank you for your interest in our products. Currently, we only offer shipping within Singapore at this time.